Cova's Privacy Policy

Please read these Terms of Use (“Terms”), which set forth the legally binding terms and conditions between you and Cova Inc. (“Cova”). It governs your access to and the use of the Platform and all or any related services (collectively referred to as the “Service”) offered by Cova.

Throughout the website, the terms “we”, “us” and “our” refer to Cova.

This Privacy Policy explains how we collect, use, share and protect your personal information in connection with your relationship with us as a client or potential client. It applies to all our clients, potential clients, consultants, partners and every other person we hold information about.

This policy also sets out your rights and who you may contact for further information.

You agree to this Privacy Policy by visiting our website and when you use our services.

Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.

You affirm that you are over the age of 18 and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.

There are two categories of information we collect. We collect a variety of information from our users and visitors to our website. As described below, some information is automatically collected when you visit our website, and some you provide to us when registering an account or filling out a form, or communicating with us.

• Information Collected Automatically: Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, location at the time of accessing the website and apps and other relevant statistics.

• Information You Provide Us: If you provide us with personal information by contacting us, we collect that personal information.

“Personally Identifiable Information” means any information that (a) identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (b) from which identification or contact information of an individual person can be derived. This includes but is not limited to your name, email address, phone number, physical address, assets and debts, next-of-kin/beneficiary’s details (name and email address), and credit card information. We primarily collect your information to ensure that we provide the most efficient service to you, monitor the use and improve our website and other legitimate interests. Your information will solely be used and disclosed for the following purposes:

• To help us verify your identity;
• To carry out our obligations ensuing from any contracts entered into between you and us;
• To provide you with the products, services and information you request from us.
• To assist you with enquiries and improve our customer service;
• To assist us in carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information;
• To allow us communicate with you in any way (including e-mail, telephone, visit, and text or multimedia messages);
• For our billing and account purposes;
• To help prevent and detect fraud or loss;
• To update our records;
• To make recommendations and suggestions to you about services offered by us unless you have previously asked us not to do so;
• Send you service or support messages, such as updates, security alerts, email notifications and /or newsletters;
• Conduct investigations and risk assessments; and
• For compliance with a legal and regulatory obligations.

Other information which may be automatically collected from you when you visit our website include; domain name of your internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, your geographical location, operating system, referral source, and other relevant statistics.

We may also collect information from you using cookies and other analytical tools especially when you use our products and services. More details are provided below in our section on Cookies.

• We employ third party companies or individuals (“Service Providers”) to process data on our behalf for the purposes disclosed above. When you sign in to your Cova account, your banking credentials are directly sent from your browser to the relevant Service Providers. We collect information such as your financial accounts, and assets value from these Service Providers. Cova will not make any transactions on your behalf.;
• Our Service Providers will only use your information for the purposes outlined and perform their tasks on our behalf. Under no circumstance will your information be disclosed to other third parties or use it for any other purpose.
• We will ensure that standard contractual clauses are included in all agreements with our Service Providers and your information is not retained on their servers for longer than necessary.

• We will not sell, publish, or disclose to third parties your personally identifiable information collected on our website, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy. We may share your information with our service providers, business partners, trusted affiliates, professional advisers and advertisers for the purposes outlined above. We may share your information with these third parties for those limited purposes provided that you have given us your permission and in compliance with the applicable laws. We may also share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• We may request information about you from third parties to provide our services.
• We will notify you as soon as we become aware of a harmful data breach which may result in a risk of your rights and freedom.
• You have the right to request an erasure of your data at any time.
• We will notify you if we are transferring your data.
• You may request at any time that we halt further dissemination of your data or cease to use your data.
• If you submit content in a public forum or a social media post, or use a similar feature on our website, that content is publicly visible.
• We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public.
• To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.

The transfer of your information to a foreign country or international organisation will only be done with your consent and in accordance with applicable laws. We will ensure that there are adequate data protection laws in the recipient country or organisation before transferring your information.

Subject to certain limitations and exceptions, you are entitled to the following principal rights in accordance with the applicable laws:

• You have the right to be notified if we are transferring your personal information.
• You have the right to request an erasure of your personal information at any time.
• You have the right to request that we rectify inaccurate personal information.
• You may request at any time that we halt further dissemination of your data or cease to use your personal information.
• You have the right to request for copies of your personal information.
• You have the right to request that we restrict the processing of your personal information.

When you delete any portion of your information from your account, the information is deleted from our primary database and our Service Providers are notified to do the same. We purge our backup every 15 days and your information will be permanently removed from our backup in the next purge cycle.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use bank level encryption of 256-bit AES as recommended by NIST Special Publication 800-132. with 2FA and user PIN which serves as a third security layer. All communications between you and Cova are encrypted via SSL using 2048-bit certificates.

In the event that our server is breached, your information will not be compromised. We regularly audit our code and processes for security issues and work with industry security leaders to ensure our security protocols are up to date.

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

We use cookies to identify you as a User and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.

By registering and entering your email address & phone number you agree to be contacted both by email & phone. Message and data rates apply. Cova does not obtain user emails and phone numbers by purchasing a user data or phone list from another party.

We will retain your information for as long as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.

We are statutory obligated to retain the data you provide us with in order to resolve disputes make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.

• Our website may contain links to third-party websites or services that are not owned or controlled by us.
• have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
• We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, we will not be liable for unauthorized disclosure of personal data that occurs through no fault of ours.

Changes may be made to this Privacy Policy from time. Whenever such changes are made, we will notify you. These changes will take effect immediately after you have been notified.

If you would like more information or you have any comments or questions on our privacy policy, please contact us at [email protected].

Cova reserves the right, in its sole discretion, to change the Terms under which the Service is offered. The most current version of the Terms will supersede all previous versions. Cova encourages you to periodically review the Terms to stay informed of our updates.

If you have any questions about these Terms of Use, please contact us at [email protected]