On some occasions, you may find that some of your previously connected assets and financial institution have been disconnected.
This happens when a user's password and/or Multi-Factor Authentication (MFA) information connected to a financial institution has changed. The users will need to reauthorize Cova to pull information from their accounts by reconnecting disconnected accounts.
What may have happened?🤔
- You changed the passwords connected to the accounts.
- You changed the multi-factor authentication or 2-factor authentication associated with the accounts.
- The financial institution updated its security protocols.
What you should do🤓
- Reauthorize Cova to pull information from your financial institution by clicking on the disconnected assets/financial institution and providing a one-time password, as seen below.👇
